Run Your Store Like a Grown-Up Brand — Without the Grown-Up Headcount
Scale your Shopify, Amazon, or D2C brand with dedicated CX agents, catalog specialists, and operations coordinators who work exclusively for you from Dream Weavers Global's managed operations center.
Your Offshore E-commerce Team
Why D2C Brands Are Building Offshore Ops Pods
Every hour a founder spends on refund tickets and catalog updates is an hour they're not spending on product and growth. A managed offshore ops pod runs the daily engine so the brand team stays on brand.
- Same-day CX response times
- Cleaner Shopify / Amazon catalogs
- Faster new-product launches
- Consistent email/SMS execution
- Lower operational costs
- Scale into new channels faster
Build Your E-commerce Team
Every role is trained on your systems, aligned to your hours, and managed by a Team Lead in our operations center.
Customer Experience Agent
Brands with rising ticket volume across email, chat, and social DMs.
- Email, chat & DM support
- Order & shipping questions
- Returns & refunds workflow
- Escalation triage
- Voice-of-customer reporting
Shopify / Amazon Operations
- Order & fulfillment monitoring
- 3PL / warehouse coordination
- Stock & backorder alerts
- Storefront QA & bug flags
- Promo setup & scheduling
Catalog / Listings Specialist
- New product uploads
- Copy & imagery QA
- Amazon A+ / brand pages
- SEO metadata
- Cross-marketplace parity
CRM & Email Marketing Coordinator
- Klaviyo / Mailchimp campaigns
- Flow QA and segmentation
- SMS campaign execution
- Weekly performance reports
Content & Influencer Coordinator
- Influencer outreach & tracking
- UGC library management
- Content calendar coordination
- Post-campaign reporting
Analytics & Reporting Assistant
- Weekly sales dashboards
- Ad platform pulls
- Cohort & LTV reports
- Ad-hoc analysis
Dedicated Team Lead
Brands running a full CX + ops + marketing pod offshore.
- Daily reporting
- Cross-function coordination
- Quality assurance
- Performance reviews
The difference is the operating model
We're not replacing your team — we're extending it with managed professionals who integrate into your firm.
What's Included With Every Hire
One flat monthly fee. Every operational detail handled by us.
How We Build Your Team
- 1
Understand Your Brand
We map your channels, 3PL, tech stack, brand voice, and CX standards.
- 2
Recruit Top Candidates
We shortlist candidates with Shopify, Amazon, Gorgias, or Klaviyo experience.
- 3
Create SOPs & Knowledge Base
CX macros, catalog rules, and campaign playbooks documented.
- 4
Training & Shadowing
Trained on your voice, tools, and workflows before touching live tickets.
- 5
Launch & Ongoing Management
Pod runs daily ops while we manage KPIs, QA, and reporting.
Your D2C Ops Pod Works From Our Secure Operations Center
- Secure office
- Dedicated CX & ops workstations
- Content & creative rooms
- Team Leaders
- Daily standups
- Professional infrastructure
Software We Work With
Your team is trained on your existing software before day one.
Outcomes From Firms Like Yours
Beauty D2C Brand
First-response time cut from 36 hours to under 4 during peak — CSAT lifted 12 points.
Apparel Brand on Shopify + Amazon
Cross-channel catalog cleanup unlocked search ranking gains and reduced buy-box loss.
Supplements Brand
Consistent Klaviyo cadence added a measurable lift to repeat-purchase revenue.
Client names withheld to preserve confidentiality.
Frequently Asked Questions
Book a discovery call for e-commerce & d2c brands
Walk us through your workflow and we'll map out the right team, timelines, and pricing.
Ready to Build Your Offshore E-commerce Team?
Whether you need one specialist or an entire operations team, Dream Weavers Global helps you recruit, train, and manage professionals who become an extension of your firm.